“We needed professional help to vacate a 3PL warehouse environment quickly and efficiently, with little or no downtime for customers. An industry colleague recommended Andrew Swain of helium performance services.
Shortly after our initial meetings with Andrew, he immediately stepped up to the plate to find and interview a number of alternative 3PL providers. He analysed and compared their rate cards, clarified trading terms and conditions, and then provided us with a detailed ‘Consulting Report’. When we met with our top 3 contenders, he professionally handled all discussions and helped appoint our new provider.
At this point, he compiled a comprehensive ‘Transition Plan’, addressing all key tasks with timing and responsibilities allocated to all parties, ensuring nothing was left to chance. At the end of their appointment, he provided us with all the key commercial documents and a ‘Project Handover’ for future reference.
I am pleased to say we successfully completed the transition ahead of schedule thanks to the dedication, professionalism, and involvement. We highly recommend their services.
Thank you Andrew!”
Wayne McDermott, Managing Director – Better Living Products
Overview
Challenge
Tight Timeframe: Better Living Products (BLP) needed to find a new 3PL provider due to a requirement to exit their existing provider
Selection & Transition: BLP needed to select a new provider, negotiate terms, and develop a transition plan to minimize disruption to customers, all within a compressed timeframe (<6 weeks from provider selection to implementation)
Cost Pressure: BLP aimed to find a new provider offering competitive rates, ideally maintaining or reducing their existing logistics costs
Minimizing Downtime: The transition to a new provider needed to be seamless, with minimal downtime for BLP's sales and customer service operations
Solution
helium supported BLP by:
Identifying and evaluating potential 3PL providers
Negotiating rates and commercial terms
Creating a comparison report to help BLP select the best provider
Facilitating communication with shortlisted providers
Developing a detailed transition plan for a smooth handover from the incumbent 3PL to the new provider
Outcome
BLP successfully transitioned to its new provider with minimal disruption to their operations and ahead of schedule
helium was able to negotiate on BLP’s behalf to mitigate significant costs increases, with the overall project remaining cost-effective for BLP
Empowered Team: Thanks to helium’s knowledge transfer, BLP's team felt confident managing the project's final stages and future logistics operations. This empowered them to handle ongoing tasks without requiring further external support
